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What are managed services, and how can they work for you?


Nowadays, you've possibly heard this term Managed Services, Outsourced IT or even MSP. What exactly do these terms mean, or what does it mean to you as a business. Managed Services are prefaced on the doing more for less than paying a traditional employee, and terms like automation, RMM, PSA, or SLA’s are common terms used amongst the masses. But what does any of this really mean?

Here are there meanings:

RMM is the core of the MSP, this stands for Remote Monitoring and Maintenance. This allows for things like automation, which is the ability to remediate issues automatically using software control.

PSA is Professional Services Automation. This is the software that allows ro automation and handling of tickets and information for communicating with the client.

SLA is a Service Level Agreement. This is the response time based on different issues and the time in which they will be handled.

MSPs stands for just this, Managed Service Provider. They are usually found to be used for small to medium size business environments that can’t afford, or traditionally don’t have dedicated IT staff. For example, a small office might have computers that are used for data management, inventory, billing, as well as computers that are incorporated for other uses such as integrated with pieces of equipment for imaging, manufacturing, or medical use. The business might not need a full-time employee on hand to handle any issue that might arise, but if something goes wrong, you need it fixed right away, and this is where the MSP comes in

MSPs generally work on two service models, BreakFix and Managed Services. BreakFix services are just that, when something breaks, you call the MSP and they come in and fix the problem for you, for which you are billed an hourly rate.

Managed Services are a little more involved. For this, you are paying the MSP as your outsourced IT to perform a variety of services. These include but are not limited to:

  • Application Monitoring/Management

  • Helpdesk (Desktop Support)

  • E-mail (Monitoring & Management)

  • Security and Compliance (HIPAA, CJIS, ITAR)

  • Server Management (Active Directory, Application, etc.)

  • Backups (External, Onsite, Offsite, Cloud)

  • Business Continuity and Disaster Recovery (Full BDR Solutions)

  • Phone Systems (PBX, VoIP)

These services are generally offered as a full package to meet your IT needs as an SMB. They are also often priced at a fraction of the cost of a full-time IT resource. MSPs work with a wide variety of vendors and services providing many options in providing these services. Even though there is a wide range of options, it not always about the technology, MSPs provide expertise to the SMB, which is of the most value. We can provide insight to contracts with various technology vendors, suggest improvements, and help guide you through any challenge your business might come across in its goals to move forward in becoming more in tune with technology in their business practices.

Having managed services allows for you the small business to focus on what matters to you. Providing you with the expertise and help you need to manage and maintain your technology and be there when things break so you can trust that we are here to get you back up and running as soon as possible.

Here at DirectLine-IT we offer just that, Professional Managed Services to you, the Small Business. And while we know the term small business sometimes means your needs go beyond the traditional small format, we are here to provide you with the peace of mind and experience of enterprise-level support, with the home town warmth and feel.

Please contact us with your needs, we are to help with anything you might have going on, as we would love to be your IT guy no matter what you do, from a local retail shop, Doctors Office, or to manufacturing and design. We are here to support you!

What are managed services, and how can they work for you?

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